Free Delivery in Australia for Orders over $75 (**except bulky items)
FREE FREIGHT! All orders over $75.00 of products (except bulky items) are shipped **FREIGHT FREE to Australian destinations. Freight costs for bulky items will be notified prior to your order being processed. ** Free freight does not apply to some selected non bulky items that are very heavy, fragile or awkward and difficult to pack
Overseas orders are normally shipped by Australia Post Registered Airmail or TNT International Express Courier, contact us for further details and costs.
Small items are delivered within Australia via Australia Post Registered Post, Parcel Post or Express Post. We also use various small courier companies to deliver small items. We will notify you of your delivery tracking information after you order has been processed. Transit time for small articles in Australia is 1-7 working days depending on destination postcode and method of delivery.
Large or bulky items are delivered by various Australian courier companies, on line tracking and SMS and email notifications are available with these services.
Our courier partners use road express, transit times can vary according to destinations however 5-7 working days is the normal range. Delivery times will be longer to remote destinations.
Shipping to a business in a commercial area (ie not a home office) is always preferred. We ship to residential adresses however extra charges apply and re-delivery fees may be levied if you are not at home to sign when the courier arrives. We can also ship your order to a nearby freight depot for you to collect to avoid residential surcharges and extra handling.
You should receive your order within 1 to 14 business days depending on your location and delivery method. Bulky goods are shipped by road express and the delivery time may extend by up to 6 business days if you are in a remote location. We provide post and courier tracking numbers for follow up after your order has been processed. Please provide business address or Authority To Leave Without Signature (ATL) if you will not be at home to sign for your order. No responsibilty taken by Surf Sail Australia or the delivery company for loss, theft or damage of any ATL deliveries. If you give us ATL please provide safe out of sight location to leave your order (i.e. behind the potplant)
FREIGHT DAMAGE and BULKY ITEMS (ie surfboards etc). We take the utmost care to pack your order adequately for delivery however some courier drivers do not always take the appropriate care with fragile goods and freight damage occasionally occurs. When you sign for your order you acknowledge that the goods have been delivered and received in good order and condition, please do not accept and sign for your order if there are obvious signs of damage to the outside of the shipping carton. If you are unsure please sign with a notation "subject to checking contents" Any claims for freight damage must be received within 2 business days of the date of delivery. We accept no responsibility for loss or damage for orders shipped under your ATL (Authority to Leave without signature)
.We can accept your written (ATL) should you choose, please advise your ATL in the Special Infomation section in the Checkout area detailing your instructions regarding where to leave your order (ie leave at front door).
Most postage charges are calculated automatically and displayed during the checkout process. If you order is for a bulky item we will contact you with delivery options and costs prior to processing your order.
If postage cannot be calculated at the time of your order we will contact you with a freight quote prior to dispatching your order. Orders are thoroughly packed and are fully insured until you sign for them on delivery.
Orders from customers overseas to Australian or International destinations are welcome! All export orders to international destinations (including Christmas, Cocos and Norfolk Islands) are Australian GST tax FREE. GST is automatically deducted from the price in the checkout if your order is going to an international destination.
Our freight charges for international orders are for door to door delivery however additional local taxes, duties, VAT, clearance charges MAY be payable by you on arrival in the destination country. Additional destination charges MAY be levied by your local customs office and cannot be calculated by us or our Couriers, please make your own enquiries locally before proceeding with your international order. We accept no responsibility for any locally levied import/destination charges on arrival in your country.